1. General Policy
– Cancellations must be made in accordance with the terms outlined below to avoid penalties.
– Failure to cancel within the specified timeframe may result in charges equivalent to a portion or the full amount of the reservation.
2. Individual Reservations
– For individual reservations, cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid penalty.
– Cancellations made within 24 hours of the arrival date or no-shows will be subject to a cancellation fee equivalent to one night stay.
3. Group Reservations
– Group reservations may be subject to different cancellation policies based on the size of the group and the terms agreed upon at the time of booking.
– Group organizers are responsible for communicating the cancellation policy to all group members and ensuring compliance.
4. Special Promotions or Packages:
– Reservations booked under special promotions, packages, or discounted rates may be subject to different cancellation policies as specified at the time of booking.
– Additional terms and conditions may apply to promotional offers, including non-refundable deposits or prepayment requirements.
5. Procedure for Cancellations
– Guests must provide written notice of cancellation via email, phone, or through the booking platform used to make the reservation.
– The hotel will confirm receipt of the cancellation and provide any necessary documentation for reference.
6. Refunds and Charges
– Refunds for cancellations made within the specified timeframe will be processed in accordance with the hotel’s refund policy.
– No-shows or cancellations made outside the designated cancellation period may result in charges equivalent to a portion or the full amount of the reservation.
7. Force Majeure
– In the event of circumstances beyond the control of the guest, such as natural disasters, acts of God, or government regulations, the hotel may waive cancellation fees at its discretion.
8. Amendment of Policy
– The hotel reserves the right to amend or update the cancellation policy at any time without prior notice.
– Any changes to the cancellation policy will be communicated to guests via the hotel’s website, booking platforms, or direct communication channels.
By making a reservation, guests acknowledge and agree to abide by the cancellation policy outlined above. For further clarification or inquiries regarding cancellations, guests are encouraged to contact the hotel directly.
