- Reservation Policy
- All reservations are subject to availability and confirmation by the hotel.
- A valid credit card or advance payment may be required to secure a reservation.
- Rates are based on occupancy and may vary depending on the number of guests and room type selected.
- Special requests such as room preferences, or additional services should be communicated at the time of booking.
- Check-in and Check-out
- Check-in time is after 12:00PM, and check-out time is before 10:00 AM, unless otherwise stated.
- Early check-in or late check-out may be available upon request and is subject to availability.
- Additional charges may apply for early check-in or late check-out.
- Cancellation and Modification
- Cancellation policies vary depending on the rate and booking conditions.
- Guests are advised to review the cancellation policy at the time of booking.
- Changes or modifications to reservations may be subject to availability and additional charges.
- Payment and Charges
- Payment is typically required upon check-in unless otherwise specified.
- Additional charges such as taxes, service fees, and incidental expenses may apply.
- The hotel reserves the right to pre-authorize or charge the provided credit card for incidentals or damages.
- Occupancy and Guest Policies
- Zarafa Suites is an Islam owned and operated business. Therefore, all activities carried out within the premises must be HALAL.
- The maximum occupancy per room is determined by fire safety regulations and hotel policies.
- Additional guests may incur extra charges and must be registered at the time of check-in.
- The hotel reserves the right to refuse entry or accommodation to guests who violate hotel policies or display disruptive behavior.
- Facilities and Services
- Hotel facilities and services are provided for registered guests’ use during their stay.
- Some amenities or services may be subject to availability or seasonal closures.
- The hotel is not responsible for any loss or damage to personal belongings during the stay.
- Pets Policy
- Pets are not allowed.
8.Liability and Indemnity - The hotel is not liable for any loss, damage, injury, or inconvenience caused during the guest’s stay, except where negligence is proven.
- Guests are responsible for their own safety and should exercise caution when using hotel facilities.
- Force Majeure:
- The hotel reserves the right to modify or cancel reservations in the event of circumstances beyond its control, including but not limited to natural disasters, strikes, or government regulations.
- Dispute Resolution
- Any disputes arising from these terms and conditions shall be resolved amicably between the parties. If not resolved, the parties agree to submit to the exclusive jurisdiction of the courts in Kenya.
By making a reservation and/or staying at our hotel, guests acknowledge and agree to abide by these terms and conditions. The hotel reserves the right to amend or update these terms and conditions at any time without prior notice.
